Guidelines for return of goods

When returning goods to Nybo Workwear A/S, the customer must always enclose a copy of the invoice, a copy of the confirmation, or a delivery note along with a note stating why the goods are returned. Otherwise returned goods will not be accepted.

If goods are not returned in original packaging and in original condition, Nybo Workwear A/S are entitled to refuse any refund.

Credit notes issued:

  • Goods returned up to 3 months after invoice date   -  Full refund minus freight and handling fee 
  • Goods returned 4-6 months after invoice date         -  50% refund minus freight and handling fee 
  • No return of goods more than 6 months after invoice date. 

However, these rules do not apply to samples and collections where an extended time limit has been agreed.

Printed or embroidered products as well as used, faded or washed items cannot be returned. This also applies for products which are not part of our standard range.